Cancellation and Refund Policy
At DNV Marketing, we strive to provide the highest quality digital marketing services. We understand that circumstances may arise requiring you to cancel or request a refund for our services. Please review our cancellation and refund policy below:
Cancellation Policy
- Service Cancellation
- If you wish to cancel a service, please notify us in writing via email at dnvmarketingss@gmail.com
- Cancellations must be made at least 7 days prior to the scheduled start date of the service to avoid any charges.
- For cancellations made less than 7 days before the start date, a cancellation fee of 25% of the service fee will apply.
- Ongoing Services
- For ongoing or subscription-based services, cancellations must be made at least 30 days in advance.
- If you cancel after the service period has started, you will be billed for the services rendered up to the date of cancellation.
Refund Policy
- Eligibility for Refunds
- Refunds are only available for services that have not yet commenced or for which work has not been initiated.
- If you are dissatisfied with a completed service, please contact us within 7 days of completion to discuss your concerns and potential solutions.
- Process for Refunds
- To request a refund, please email us at dnvmarketingss@gmail.com with your order details and the reason for the refund request.
- Refund requests will be reviewed within 7 business days. If approved, refunds will be processed within 14 business days using the original payment method.
- Non-Refundable Services
- Certain services, such as customized marketing campaigns, one-time consultations, and content creation services, are non-refundable once work has commenced.
- Any fees incurred for third-party services or tools purchased on your behalf are non-refundable.
Contact Us
If you have any questions or need further assistance regarding our cancellation and refund policy, please contact us at:
Email: dnvmarketingss@gmail.com
Phone: 8156902004
Thank you for choosing DNV Marketing. We appreciate your business and are committed to your satisfaction.